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Términos y Condiciones

Por favor, lee estos términos detenidamente antes de utilizar nuestros servicios de viaje. Estos términos constituyen un acuerdo legal entre tú y BBGeorgiaTravel.

Última actualización: septiembre 2025 | Fecha de vigencia: 1 de septiembre de 2025

Welcome to BBGeorgiaTravel

These Terms and Conditions ("Terms") govern your use of our website and services provided by BBGeorgiaTravel. By using our services, booking tours, or accessing our website, you agree to be bound by these Terms and our Privacy Policy.

BBGeorgiaTravel is your gateway to unforgettable journeys in Georgia, offering personalized travel experiences, cultural tours, and adventure packages throughout the beautiful country of Georgia.

1. General Terms

1.1 These Terms regulate the relationship between BBGeorgiaTravel and you ("User", "Guest", "Traveler"). They define our respective rights and responsibilities.

1.2 BBGeorgiaTravel provides travel services including but not limited to guided tours, cultural experiences, transportation arrangements, and accommodation bookings throughout Georgia.

1.3 By making a booking or using our services, you confirm that you have read, understood, and agree to be bound by these Terms, even if you are not fully aware of all obligations.

2. Booking & Payments

Payment Terms

  • • Single Day Tours: No payment required at booking
  • • Excursiones de varios días: Se requiere un depósito anticipado no reembolsable del 20% para garantizar la reserva, y el 80% restante deberá abonarse a la llegada el primer día de la excursión.
  • • Payment Methods: Bank transfer, cash, or as agreed
  • • Currency: Georgian Lari (GEL) or USD

Booking Process

  • • Submit inquiry through our website or contact us directly
  • • Receive detailed itinerary and pricing
  • • Confirm booking with required payment
  • • Receive booking confirmation and tour details

2.3 All prices are subject to availability and may change based on season, group size, and specific requirements. Final pricing will be confirmed before payment.

3. Cancellation & Refund Policy

Cancelación de excursión de un solo día

We offer flexible cancellation terms to ensure your peace of mind:

More than 1 day before tour: Cancelación gratuita con reembolso completo para grupos de 2 personas o tours privados. Si cancela dentro del período de penalización, con gusto le ofreceremos créditos para reprogramar su reserva, siempre que sea posible.
Within 24 hours of tour: Las cancelaciones realizadas dentro de las 24 horas previas al inicio del tour, o la no presentación, están sujetas a una estricta tarifa de cancelación del 100% para cubrir los costos no recuperables.
Emergency situations: Case-by-case evaluation for refunds

3.2 All cancellations must be made in writing via email or through our official communication channels.

3.3 Refunds will be processed within 7-14 business days using the original payment method.

4. Our Services & Responsibilities

4.1 BBGeorgiaTravel provides professional tour services including experienced local guides, transportation, and carefully curated experiences throughout Georgia.

Tours & Experiences

Authentic Georgian cultural experiences and sightseeing tours

Professional Guides

Knowledgeable local guides fluent in multiple languages

Safety & Support

24/7 support during tours and emergency assistance

4.2 We reserve the right to modify itineraries due to weather conditions, safety concerns, or circumstances beyond our control. Alternative arrangements of equal value will be provided.

4.3 We maintain professional liability insurance and follow Georgian tourism regulations to ensure quality service delivery.

5. User Responsibilities

5.1 As a guest of BBGeorgiaTravel, you are expected to:

Guest Obligations

  • • Provide accurate personal information during booking
  • • Arrive on time for scheduled tours and activities
  • • Follow guide instructions and safety guidelines
  • • Respect local customs, laws, and cultural sites
  • • Maintain valid travel documents (passport, visa if required)
  • • Infórmenos sobre cualquier condición médica. Al reservar, usted confirma que está en buena forma física para las actividades elegidas y acepta los riesgos inherentes a los viajes de aventura.

5.2 You are responsible for obtaining necessary travel insurance, visas, and ensuring your passport is valid for at least 6 months beyond your travel dates.

5.3 Any damage to property, vehicles, or equipment during tours caused by negligence or misconduct will be your financial responsibility.

6. Liability & Insurance

Our Liability

  • • We maintain professional liability insurance
  • • We ensure safe, well-maintained transportation
  • • Seleccionamos cuidadosamente a nuestros socios independientes (hoteles, restaurantes), aunque BBGeorgiaTravel actúa únicamente como agente y no se le puede responsabilizar legalmente por sus acciones u omisiones independientes.
  • • We follow Georgian tourism safety standards

Your Responsibility

  • • Obtain comprehensive travel insurance
  • • Cover medical expenses and evacuation
  • • Ensure personal belongings are protected
  • • Accept risk for adventure activities

Important Recommendation: We strongly recommend purchasing comprehensive travel insurance covering medical emergencies, trip cancellation, and personal belongings.

7. Force Majeure

7.1 BBGeorgiaTravel shall not be liable for failure to perform services due to circumstances beyond our reasonable control, including but not limited to:

Force Majeure Events Include:

  • • Natural disasters and severe weather
  • • War, terrorism, or civil unrest
  • • Government restrictions or travel bans
  • • Pandemic or health emergencies
  • • Strikes or labor disputes
  • • Infrastructure failures
  • • Other circumstances beyond our control

7.2 In such cases, we will work with you to reschedule your tour or provide alternative arrangements. Refunds will be handled case-by-case.

Propiedad Intelectual

8.1 All content on the BBGeorgiaTravel website, including text, images, logos, videos, and tour descriptions, is protected by copyright and intellectual property laws.

8.2 You may not reproduce, distribute, or use any content from our website without prior written permission from BBGeorgiaTravel.

8.3 Respetamos su privacidad. No utilizaremos fotos ni vídeos suyos en primer plano ni que permitan identificarle con fines de marketing sin su autorización explícita.

Resolución de Disputas

9.1 We are committed to resolving any disputes amicably. If you have concerns, please contact us immediately so we can address the issue.

9.2 Cualquier queja relacionada con nuestros servicios debe comunicarse por escrito a BBGeorgiaTravel dentro de los 14 días posteriores a la finalización del viaje. Confirmaremos la recepción en un plazo de 48 horas y le daremos una respuesta detallada en un plazo de 30 días.

9.3 Cualquier disputa que no pueda resolverse mediante negociación directa se regirá por las leyes de Georgia.

Contáctanos

Para cualquier pregunta sobre estos Términos y Condiciones, no dudes en contactarnos:

Correo Electrónico

info@bbgeorgiatravel.com

Location

Tbilisi, Georgia

Acknowledgment of Terms

By booking a tour or using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. We reserve the right to update these Terms at any time, and continued use of our services constitutes acceptance of any changes.

Documentos Legales Relacionados

These Terms & Conditions govern your use of BBGeorgiaTravel services. Please also review our Privacy Policy and Cookies Policy for complete legal information.