Terms & Conditions
These terms govern your use of BBGeorgiaTravel services and your booking agreement with us.
Welcome to BBGeorgiaTravel
These Terms and Conditions ("Terms") govern your use of our website and services provided by BBGeorgiaTravel. By using our services, booking tours, or accessing our website, you agree to be bound by these Terms and our Privacy Policy.
BBGeorgiaTravel is your gateway to unforgettable journeys in Georgia, offering personalized travel experiences, cultural tours, and adventure packages throughout the beautiful country of Georgia.
1. General Terms
1.1 These Terms regulate the relationship between BBGeorgiaTravel and you ("User", "Guest", "Traveler"). They define our respective rights and responsibilities.
1.2 BBGeorgiaTravel provides travel services including but not limited to guided tours, cultural experiences, transportation arrangements, and accommodation bookings throughout Georgia.
1.3 By making a booking or using our services, you confirm that you have read, understood, and agree to be bound by these Terms, even if you are not fully aware of all obligations.
2. Booking & Payments
Payment Terms
- • Single Day Tours: No payment required at booking
- • Multi-Day Tours: 20% advance non-refundable deposit to secure the booking, with the remaining 80% balance due upon arrival on the first day of the tour.
- • Payment Methods: Bank transfer, cash, or as agreed
- • Currency: Georgian Lari (GEL) or USD
Booking Process
- • Submit inquiry through our website or contact us directly
- • Receive detailed itinerary and pricing
- • Confirm booking with required payment
- • Receive booking confirmation and tour details
2.3 All prices are subject to availability and may change based on season, group size, and specific requirements. Final pricing will be confirmed before payment.
3. Cancellation & Refund Policy
Single Day Tour Cancellation
We offer flexible cancellation terms to ensure your peace of mind:
3.2 All cancellations must be made in writing via email or through our official communication channels.
3.3 Refunds will be processed within 7-14 business days using the original payment method.
4. Our Services & Responsibilities
4.1 BBGeorgiaTravel provides professional tour services including experienced local guides, transportation, and carefully curated experiences throughout Georgia.
Tours & Experiences
Authentic Georgian cultural experiences and sightseeing tours
Professional Guides
Knowledgeable local guides fluent in multiple languages
Safety & Support
24/7 support during tours and emergency assistance
4.2 We reserve the right to modify itineraries due to weather conditions, safety concerns, or circumstances beyond our control. Alternative arrangements of equal value will be provided.
4.3 We maintain professional liability insurance and follow Georgian tourism regulations to ensure quality service delivery.
5. User Responsibilities
5.1 As a guest of BBGeorgiaTravel, you are expected to:
Guest Obligations
- • Provide accurate personal information during booking
- • Arrive on time for scheduled tours and activities
- • Follow guide instructions and safety guidelines
- • Respect local customs, laws, and cultural sites
- • Maintain valid travel documents (passport, visa if required)
- • Inform us of any medical conditions. By booking, you confirm you are physically fit for the chosen activities and accept the inherent natural risks of adventure travel.
5.2 You are responsible for obtaining necessary travel insurance, visas, and ensuring your passport is valid for at least 6 months beyond your travel dates.
5.3 Any damage to property, vehicles, or equipment during tours caused by negligence or misconduct will be your financial responsibility.
6. Liability & Insurance
Our Liability
- • We maintain professional liability insurance
- • We ensure safe, well-maintained transportation
- • We carefully select our independent partners (hotels, restaurants), though BBGeorgiaTravel acts only as an agent and cannot be held legally liable for their independent actions or omissions.
- • We follow Georgian tourism safety standards
Your Responsibility
- • Obtain comprehensive travel insurance
- • Cover medical expenses and evacuation
- • Ensure personal belongings are protected
- • Accept risk for adventure activities
Important Recommendation: We strongly recommend purchasing comprehensive travel insurance covering medical emergencies, trip cancellation, and personal belongings.
7. Force Majeure
7.1 BBGeorgiaTravel shall not be liable for failure to perform services due to circumstances beyond our reasonable control, including but not limited to:
Force Majeure Events Include:
- • Natural disasters and severe weather
- • War, terrorism, or civil unrest
- • Government restrictions or travel bans
- • Pandemic or health emergencies
- • Strikes or labor disputes
- • Infrastructure failures
- • Other circumstances beyond our control
7.2 In such cases, we will work with you to reschedule your tour or provide alternative arrangements. Refunds will be handled case-by-case.
8. Intellectual Property
8.1 All content on the BBGeorgiaTravel website, including text, images, logos, videos, and tour descriptions, is protected by copyright and intellectual property laws.
8.2 You may not reproduce, distribute, or use any content from our website without prior written permission from BBGeorgiaTravel.
8.3 We respect your privacy. We will not use close-up, identifiable photos or videos of you for marketing purposes without your explicit permission.
9. Dispute Resolution
9.1 We are committed to resolving any disputes amicably. If you have concerns, please contact us immediately so we can address the issue.
9.2 Any complaints regarding our services must be reported to BBGeorgiaTravel in writing within 14 days of the tour completion date. We will acknowledge receipt within 48 hours and provide a substantive response within 30 days.
9.3 Any disputes that cannot be resolved through direct negotiation shall be governed by the laws of Georgia.
10. Contact Information
For questions about these Terms and Conditions or our services, please contact us:
Acknowledgment of Terms
By booking a tour or using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. We reserve the right to update these Terms at any time, and continued use of our services constitutes acceptance of any changes.
Related Legal Documents
These Terms & Conditions govern your use of BBGeorgiaTravel services. Please also review our Privacy Policy and Cookies Policy for complete legal information.